An NPS (Net Promoter Score) Survey Form is a tool used to measure customer satisfaction and loyalty. It typically asks customers how likely they are to recommend your product or service to others on a scale of 0-10.

Yes, you can include follow-up questions or open-ended fields to gather more detailed feedback from your customers.

Use the feedback to identify areas where your business can improve. Address any concerns raised by detractors, and build on the strengths highlighted by promoters to enhance customer satisfaction.