Tenant Maintenance Request Form Template

Make it easier for tenants to report a repair and easier for your team to understand what needs attention. This online form collects the property and unit, a description of the problem, photos, urgency, access preferences, and contact details in one request.

Use this template

Get the details you need to respond

A tenant maintenance request form gives residents a clear way to describe a problem at their property. Instead of piecing together details from texts or emails, you receive a structured submission showing where the issue is, what is happening, whether damage is getting worse, and how to contact the tenant.

This template works for independent landlords, small property management teams, and apartment operators who want a simple online repair intake form.

What’s included in this template

The form guides tenants through three short pages:

1. Describe the issue

Property address, unit nuProperty address, unit number, room or location, issue description, repair category, and whether a leak or damage is getting worse.mber, room or location, issue description, repair category, and whether a leak or damage is getting worse.

2. Add context

1. Up to four photos, a suggested urgency level, permission-to-enter preference, and notes about access times, pets, or anything a technician should know.

3. Share contact details

Tenant name, phone number, and optional email address.

Give tenants one clear place to request a repair

Copy the template, add your property team’s instructions, and share the form link with tenants or embed it on your website. Review each submission in RapidForms and follow up using the contact details provided.

For immediate danger or an active emergency, tell tenants to call emergency services or your property’s emergency number. Submitting this form does not dispatch emergency help.

Tenant Maintenance Request Form FAQs

Make repair requests easier to understand

Start with a ready-made tenant maintenance request form, then tailor it to your properties and process.

Use this template